Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 301-464-9200 or make an appointment online!
Know Your Rights
Cannot sing their praises high enough! Always a wonderful experience dealing with Gary. Professional, friendly, NEVER tries to sell me something I don't need, explains things so I can understand the problem and solution. I will never take my car any place else!
Comments: Sincerity, honesty, and reliability is what you will get at Auto Tech Car Care in Bowie, Maryland. They not only listen to your concerns, but they actually CARE. I took my Volvo to them for repairs, and not only did they fix the problem, but they did it at a reasonable price. Everyone was welcoming, warm, and friendly; I felt like I was home. So if you're looking for top notch service at an affordable price, Auto Tech Car Care is the best place for you. You simply will not find any place better.
Auto Tech (Bowie) consistently provides exceptional service for all of our cars. The 2/25/20 service was standard maintenance (oil change, etc.). On 3/3/20, they replaced a broken outer door handle. On 3/6/20, the same car required one tire repair, and inspection of under car systems because the car encountered major debris on the highway road the night before, Auto Tech not only provides excellent technical service, they do so for a fair price, with a positive attitude and sincere care for the customer. We are so fortunate that we have Auto Tech in our area.
Absolutely Outstanding work, Good People, Fair Prices.
I didn't have service completed on my car but had a general question that not even the dealership would answer. I spoke with Max first and then to Greg who not only answered every question I've had, but went above and beyond to educate me. We have had cars serviced here before and have always been treated well but Greg didn't even ask that. He didn't try to sell me anything or give me unnecessary work and for that I applaud you guys!
Simply The Best !!! Greg is an expert diagnostician, initially over the telephone. Bruno is very efficient and extremely personable. I would recommend this business to everyone. I am very picky about whom I take my Camaro tor service. And well, it looks like my Camaro and me have found a new home. Thanks fellas !!!! Barb.